I bet you've had times when you walked into a store and immediately feel welcome. I'm also pretty sure you've had occasions where you hear just the opposite. What was the difference? What happened to the place that created the feeling of welcome within you?
Perhaps the assistant noticed that came and gave a smile and said hello. They are telling you that you are welcome in their space both physically and mentally. Compare this with a shop where you have been completely ignored until it went to pay for something. What message would you get there?
What is the relationship?
Rapport is the art of being 'in tune' with the people around you. good relationship will allow you to let others know that you are interested in them, that you care about what they have to say and are eager to understand them. Sends a message that there is common ground and creates a sense of consideration, respect and trust.
good relationship is at the heart of your communication effective. It allows you to get people's attention and for them to take on board what you have to say. good value comes from body language and how to say things through the tone and rhythm of your voice. Together, the body language and how you say your words are 93% of your communication. What you say is only 7%!
Of course, when we interact with other non-verbal communication can be, using only body language. How are you communicating now?
I'm sure you've been in a situation where within a group of people that a person makes an offer and enough to know that others do not agree - even if you stay silent. What do you say that I disagree and feel comfortable with the suggestion? Those of you who agree will probably share the same language of the body, and may be more animated in the discussion, and as such will actively look for the idea.
Those who disagree can do so without having to say or do something like that. All you have to do is pick up their relationship in some way, maybe if pulling back in their seat, crossing his arms, closing their book or to leave the room. Perhaps, through all those things, if you really wanted to make a point!
So, assuming we have some words to say, how can we optimize our tone and body language to follow that we have a good relationship when they are saying?
How to get in touch with the people.
Matching and mirroring are the two main ways to establish a relationship. The people who have a certain pattern in relation to their voice and body movements.
Voice tone and rhythm. This is 38% of your communication. The tone of your voice and rhythm that speaks interested in the message you are trying to portray. People use different tones and speed of speech. Do your best to adjust your voice to approach the way they speak.
Try it yourself - say something cheerful, sad voice and see how you come across, then go around and say something sad with a happy voice. What message do you receive anyway?
What about when someone is talking about you and you are distracted by something else, maybe something you see? Your voice respond concerned, and not the body language is confirmed?
Body language. How to hold and use your body produces 55% of your communication. Use your body to match body movements of people. There will be a certain pattern and rhythm to their movements that can be copied.
It's wise to pay attention to this even if you have good intentions for doing otherwise. It could easily be misunderstood.
How about if that committed smiles and says hello, but do not look at you - you feel the same? Perhaps he was preparing stock for next week.
What happens if two servers are in chat while in their shop, even when you need them politely? The relationship between them or between you and them?
What happens if a work environment that asking someone to do something for you and I agree quite well but you can see them or see their thesis body sink slightly below their armchair? I'm really happy to do this for you or speech and body tell different stories?
All together now!
The next time you think communicates a bit value '. Is it good or not? What makes it good? How could you use your body language and voice to improve the relationship?
And stick with it. It may seem strange, at times, as you practice, but when it becomes second nature to become a natural communicator.
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